Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

China Loong Golf Cart Co., Ltd. supplies golf carts, related parts, batteries, chargers, controllers, seats, tires, and wiring accessories to international B2B customers. The following ordering process applies to standard products and customized orders. Specific commercial terms, technical requirements, production arrangements, and delivery details are confirmed separately for each order.

1. Inquiry and Product Selection

Please send us an inquiry describing the products you need and their intended application. Customers may request electric or gas golf carts, two-seat, four-seat, or six-seat models, utility carts, lifted or off-road carts, street-use configurations, custom golf carts, or individual parts and accessories.

To help us prepare an accurate proposal, please provide as much of the following information as possible:

2. Product Compatibility and Customization

Before quotation, we may contact you to clarify technical details and product compatibility. For golf cart parts such as batteries, chargers, controllers, seats, tires, and wiring accessories, customers should confirm the cart brand, model, year, voltage, dimensions, connector type, and existing system configuration where applicable.

Customized golf cart orders may require confirmation of drawings, configuration lists, color references, logo files, accessory selections, and functional requirements. Customization feasibility, minimum order considerations, tooling requirements, and related charges depend on the requested design and order details.

For products intended for road use, the buyer is responsible for checking local registration, lighting, speed, safety, and other legal requirements in the destination market. A configuration described as suitable for street use in one market may not meet the rules of another jurisdiction unless the applicable requirements are confirmed before ordering.

3. Quotation

Our quotation is prepared according to the confirmed product specifications, quantity, customization, packing method, destination, and requested trade terms. Quotations may include the product price, optional equipment, customization charges, packing costs, freight estimates, and other applicable items.

Unless otherwise stated in the quotation, prices do not automatically include import duties, destination taxes, customs clearance fees, local handling charges, registration costs, or other expenses incurred after shipment. Freight costs and currency-related pricing may be updated if market conditions change before the order is confirmed.

Each quotation will have a stated or reasonable validity period. Final pricing remains subject to confirmation if specifications, quantities, materials, exchange rates, shipping arrangements, or other order conditions change.

4. Samples and Pre-Order Evaluation

Sample availability depends on the product type and requested configuration. Sample prices, customization costs, packing, and transportation charges will be confirmed before dispatch. A sample is intended for evaluation and may differ from a later production order if specifications, materials, components, colors, or production requirements are changed.

For custom products, prototype development or a pre-production sample may be recommended when technically necessary. The applicable process, cost, and schedule will be discussed according to the project requirements.

5. Order Confirmation

An order is considered confirmed after both parties agree on the commercial and technical details and the required payment arrangement has been completed. The confirmation documents may include a proforma invoice, sales contract, purchase order, product specification sheet, configuration list, drawing, color reference, artwork approval, and packing instructions.

Before confirming the order, please carefully review:

Any change requested after order confirmation may affect the price, production schedule, packing, or delivery arrangement. Changes can only be implemented after China Loong Golf Cart Co., Ltd. confirms their feasibility in writing.

6. Payment Terms

Accepted payment methods and payment timing are determined according to the order value, product type, customization level, destination, and agreed commercial terms. The applicable payment instructions will be stated in the proforma invoice or sales contract.

Customers should make payments only to the bank account or payment channel officially confirmed by China Loong Golf Cart Co., Ltd. If payment information appears to change, please verify it with our authorized representative through a previously established contact method before transferring funds.

Bank charges, intermediary bank fees, and currency conversion costs are handled according to the agreed order terms. Production or shipment may be scheduled after the relevant payment and order information have been verified.

7. Production and Approval

Production is arranged according to the approved order documents. The schedule depends on product requirements, customization complexity, component availability, order quantity, and the production plan at the time of confirmation. Any estimated completion date is subject to final order review and ongoing production conditions.

For customized orders, we may request written approval of drawings, artwork, colors, configurations, labels, or pre-production details before proceeding. Delays in approval, payment, or the supply of required buyer information may affect the production schedule.

Where practical and agreed, production updates or product photographs may be provided for confirmation. Photographs are for general reference and may not reproduce exact colors because of lighting, screen settings, and photographic conditions.

8. Quality Inspection

Products are checked according to the confirmed specifications and applicable inspection arrangements before packing or shipment. Inspection may include appearance, dimensions, assembly, electrical functions, selected operating functions, quantity, and packing details, depending on the product.

If the buyer requires a third-party inspection, the inspection scope, timing, standards, and costs must be agreed upon in advance. The inspection should be scheduled early enough to avoid unnecessary effects on the shipment plan.

9. Packing

Packing is selected according to the product type, size, transportation method, and destination. Golf carts, batteries, chargers, controllers, seats, tires, parts, cable ties, and wiring accessories may require different protective materials and packing structures.

Special requirements such as branded cartons, neutral packaging, pallet specifications, barcode labels, warning labels, or customized shipping marks must be provided and approved before production or packing begins. Additional packing charges may apply depending on the requirements.

10. Shipping and Delivery

Orders may be shipped by sea, air, express courier, rail, or another agreed method, depending on product characteristics, quantity, urgency, destination, and cost considerations. The applicable Incoterm, loading location, destination, and shipping responsibility will be stated in the order documents.

Freight quotations and transit times are estimates unless otherwise confirmed by the relevant logistics provider. Actual transportation may be affected by carrier schedules, customs procedures, port conditions, weather, peak-season demand, destination restrictions, or other circumstances outside the seller’s direct control.

The buyer must provide accurate consignee, contact, tax, import, and delivery information. The buyer is also responsible for obtaining any import permits, registrations, or local approvals required under the agreed trade terms.

11. Shipping Documents and Receipt of Goods

Available shipping documents depend on the product, destination, transportation method, and agreed terms. Document requirements should be submitted before shipment, especially when original documents, specific wording, legalization, or destination-specific forms are required.

Upon receiving the goods, the buyer should promptly check the package quantity, external condition, labels, and products against the packing list. Visible damage, missing packages, or delivery discrepancies should be recorded with the carrier and reported to us without unnecessary delay. Please retain the packaging and provide clear photographs, videos, shipping labels, and relevant documents to support the review.

12. After-Sales Communication

If a technical or quality issue occurs, please contact China Loong Golf Cart Co., Ltd. with the order number, product model, serial number where applicable, a detailed description of the issue, and clear photographs or videos. Information about installation, operating conditions, charger indicators, controller messages, battery readings, or replaced components may also be requested for diagnosis.

After reviewing the available evidence, we will discuss an appropriate solution according to the confirmed order terms, the nature of the issue, and the affected product. Possible support may include technical guidance, troubleshooting instructions, replacement-part identification, or another mutually agreed arrangement.

Products should be installed, charged, operated, stored, and maintained according to the relevant instructions. Unauthorized modification, incorrect wiring, unsuitable charging equipment, improper storage, misuse, overloading, accident damage, and normal wear may affect product performance and the available support arrangement.

13. Ongoing B2B Cooperation

For repeat orders, distributors, project buyers, and fleet operators are encouraged to keep records of previously approved models, configurations, colors, and part numbers. This helps reduce confirmation time and improves consistency between orders. However, component availability and specifications should still be reconfirmed for each purchase.

All final terms are based on the quotation, proforma invoice, sales contract, approved specifications, and written communication for the individual order. If you have special procurement, branding, documentation, packing, or delivery requirements, please discuss them with China Loong Golf Cart Co., Ltd. before confirming your order.

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